Voice Interaction Accessibility Service

Giving voice interaction services to the vision impaired.

Client

Vision Australia

Project

About Vision Australia

Vision Australia is one of the country's largest providers of services for people who are blind or have low vision, offering support, aids, technology and advocacy nationally.

Skills involved

Conversation Design UX Design Interaction Design App Development Usability Testing

Vision Australia — Voice Interaction Accessibility Service

01 — The Challenge

Where it started.

Vision Australia wanted to make everyday digital interactions easier for people who are blind or have low vision, in a way that felt natural rather than like an accessibility workaround.

02 — The Work

What we did.

We designed voice interaction services and conversation flows built specifically around how vision-impaired users navigate and communicate, testing extensively with real users throughout.

03 — The Impact

What it delivered.

The result gave Vision Australia's community a genuinely useful voice interaction service, extending the organisation's mission of independence into everyday digital moments.

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